Important Notice: Incompatibility in Certain Pioneer Multimedia Receivers of "iPod" Source via USB with iOS11.3x


May 03, 2018


Dear Valued Pioneer Customer:


Pioneer has become aware of an incompatibility in certain Pioneer multimedia receivers of the "iPod" source function, when connected by USB only, with iPhone® and iPod touch® devices running iOS 11.3x. If you connect by USB cable an iPhone or iPod touch device that has been updated to iOS 11.3x, an error message will display on the iPod source screen and you will not be able to play content from the connected device. Connection of an iPhone or iPod touch by Bluetooth or of an Android OS device by Bluetooth or USB is not affected.


If you use an iPhone or iPod touch with an receiver AVH-175DVD, AVH-185DVD, AVH-195DVD, AVH-275BT, AVH-285BT, AVH-295BT, MVH-AV285BT, MVH-AV295BT, MVH-AV275BT, AXT-286BT, AXT-296BT, please connect the iPhone or iPod touch device via Bluetooth.


For AVH-175DVD, AVH-185DVD or AVH-195DVD receivers, to maintain compatibility with iPod source, please continue using iOS 11.2x or older with your iPhone or iPod touch.


Pioneer is working to resolve the issue and will update this notice. For further information, please visit http://www.pioneer-latin.com.



Sincerely,


PIONEER INTERNATIONAL LATIN AMERICA, S. A.


Firmware Update (version 8.18) for Pioneer In-dash DVD Receivers


Dear Valued Pioneer Customer:


We would like to inform you of the availability of a firmware update (version 8.18) for the current lineup of Pioneer DVD in-dash receivers. This firmware update is only for the following Pioneer DVD in-dash Receiver models, AVH-X1850DVD,AVH-X2850BT,AVH-X4850DVD,AVH-X5850BT/TV, and AVH-X7850BT/TV, sold in Central and South America. Installation on any other product could cause irreversible damage.


This firmware update (version 8.18) contains the following improvements:


In order to perform this update, the following items are needed:



Steps to install the firmware are attached. Installation of the update should take no more than ten minutes to complete.


Firmware Update (version 8.50) for Pioneer In-dash DVD Receivers


Dear Valued Pioneer Customer:


We would like to inform you of the availability of a firmware update (version 8.50) for the current lineup of Pioneer DVD in-dash receivers. This firmware update is only for the following Pioneer DVD in-dash Receiver models, AVH-X1750DVD,AVH-X2750BT,AVH-X4750DVD,AVH-XL5750BT,AVH-X5750BT/TV,AVH-X6750DVD, and AVH-X7750BT/TV, sold in Central and South America. Installation on any other product could cause irreversible damage.


This firmware update (version 8.50) contains the following improvements:



In order to perform this update, the following items are needed:



Steps to install the firmware are attached. Installation of the update should take no more than ten minutes to complete.


How to Obtain the Free Firmware Update:


  1. Download the firmware update files to a computer from the Pioneer website: www.pioneer-latin.com
  2. Transfer the files to the USB storage device for insertion into the Pioneer in-dash DVD Receiver.

Questions


If you have any questions, please contact Pioneer Customer Service toll free at:



Monday through Friday (Panama Time), excluding holidays, or by email through pilasa-service@pioneer-latin.com.

Sincerely,

Pioneer Int’ Latin America S.A.